The key to dealing with difficult people is learning to widen your perspective.
Misunderstandings and incorrect assumptions are behind most conflicts among coworkers, says Ed Batista, a Stanford Graduate School of Business lecturer and executive coach. Learn to be empathetic with difficult peers, stakeholders, and investors, and you’ll find a lot of “problem people” actually meant well all along.
This article first appeared in www.gsb.stanford.edu
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