Why Books Matter for the Long Run
Book publishing is a business and increasingly a technical one, but at its heart it…
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Using AI and Video to Learn How the World Works
Simple actions like waving hello to a friend, objects falling to the ground and other…
What Traits Entrepreneurs Need to Succeed
Launching a startup and building it is fraught with unforeseen risks. It calls for passion…
When Giving Means Losing: Do Charitable Promotions Pay Off?
When you’re checking out at the supermarket this holiday season, the cashier may ask if…
How an Early Car-builder to the Stars Transformed Detroit Through Design
General Motors is setting out on a course to reinvent its business in the age…
Would You Treat Your Mother That Way? The Secrets of Great Customer Service
There was a time when most companies followed the Golden Rule out of the belief…
How to Find Value in Every Customer
Customers are not monolithic. There are high-value customers, low-value ones, and plenty who fall in…
How Businesses Can Stay a Step Ahead of Copycats
The threat of copycats is constant in business. Despite intellectual property laws, patent filings and…
Food for Thought: Can Changing Our Diets Save the Planet?
A new report from the United Nations is sounding a dire alarm on climate change,…
How Digital Tools Support Hyper-personalized Customer Experiences
Digital technologies are transforming every aspect of our lives – at home and at work…