Author Mike Betzer

Mike is the General Manager of Khoros Care where he is focused on maintaining strong customer health across all of the product lines. Mike has been helping big brands interact with customers for 30-plus years. An experienced executive in contact centre and CRM, Mike worked for MCI for 14 years leading contact centres and technology. He then started Ineto Services in 1999, a SaaS contact centre infrastructure company, which he built to profitability over five years and sold to Siebel in 2004.