The hotel of the future
In the 2030s, the best hotels will offer highly personalized guest experiences, sustainable travel options,…
Browsing: CeX
Consumer sentiments not matching up with marketers’ perceptions
There is a “drastic” disconnect between the customer experience and digital marketing strategies, according to…
See like a concierge: Ford’s massive transformation from product to experience
There are few industries where the notions of “concierge” and “buying experience” would be as…
Ray-Ban’s new sunglasses are inside out on purpose
Most lenses are convex. Ray-Ban’s new Reverse collection is concave. Here’s why. Look closely at…
Building a Great Customer Experience in the Metaverse
More and more firms are turning to the emergent metaverse as a way to reboot…
CX without design only gets you halfway
When mapping out the customer journey, combining traditional CX practices with user-centered design processes has…
Total-experience is the new CX: twelve trends transforming customer service
The customer service landscape is rapidly changing as an AI-driven revolution redefines how brands do…
CMOs Lead Into the Light
More than half of Europe could be infected with the omicron variant in the next…
How D2C brands are diversifying consumer experience to disrupt the retail industry
According to eMarketer’s forecast, US direct-to-consumer (D2C) ecommerce sales will reach $151.20 billion in 2022,…
Low digital experience maturity impacting customer experiences in SEA
The rapid migration to digital technologies driven by the pandemic has done little for digital…