Becoming the Best: Excellent Customer Service Always Wins
The Ritz-Carlton is arguably one of the most recognizable brands in the world. The hotel…
Browsing: Customer Service
How are big brands brushing up on customer understanding this year?
Brain trust: how are you developing a deeper understanding of customers this year? Brand leaders…
10 Marketing Trends to Watch in 2019
Marketing is being shaped by emerging technologies, methods and patterns. It’s difficult to predict which methods…
Six key social media marketing trends for 2019
It’s the right time now to start planning your social media marketing strategy for 2019.…
What Brands Can Learn From Today’s Experience-Based Businesses
What Companies Can Learn From Today’s Experience-Based Businesses Today we live in an experience-driven economy…
Would You Treat Your Mother That Way? The Secrets of Great Customer Service
There was a time when most companies followed the Golden Rule out of the belief…
Local brands versus Amazon: how the very best deliver quality customer service
How will the arrival of the world’s most customer-centric business impact the way local brands…
Exclusive: Samsung And WeWork’s Plan To Outsmart Apple’s Genius Bar
The once-revolutionary Genius Bar now sorta stinks–and Samsung thinks it can do better. Mick McConnell…
Why Consumers Call Out Brands on Social Media
Nearly half (46%) of consumers in the United States say they have used social media…
Customer Success: The Third Growth Engine of Business
Growth is getting harder. Customers have never had more options — from toothpaste brands to…