United Untied: A PR 101 Lesson in Crisis Communications
By now, we’ve all seen the shocking viral videos. The rage-inducing photos. The fire-and-brimstone calls…
Browsing: Customer Service
How Target Is Redesigning To Take On Amazon
Target wants to compete in the on-demand economy—and it’s overhauling its store design to do…
Deloitte’s Advice for Brands in Binge-Watching, Snackable Content Era
Deloitte’s 11th Digital Democracy Survey finds Americans are consuming more media than ever before via…
19 Facebook Marketing Predictions for 2017 From the Pros
Are you wondering what 2017 might look like for Facebook marketing? If the Facebook changes…
Twitter helps brands become more than faceless monoliths to their customers
Next time you seek out customer service through a Twitter message, you may find yourself…
Twitter introduces custom profiles to improve the way brands deliver customer service
Twitter has introduced a feature that enables more personal customer service experiences in Direct Messages.…
10 TWITTER LESSONS FOR BRANDS FROM ELON MUSK
In 2015 Elon Musk made news for what came to be known as his “$900…
Study: Majority Of People More Loyal To Brands That Care About Them
Put aside engagement, site visits, and app downloads for a second. Companies, instead, should focus…
The Rise of Chat Bots and Their Implications for Social Media
Chat bots are the new black, sweeping all before them in an increasingly connected and online…
How brands are using Twitter’s ‘featured’ tweets tool
From dealing with pesky trolls to legitimate complaints and everything in between, socially savvy brands…