More Customer Service Brands Are Getting Creative With Twitter’s New Curated Profiles
Starbucks, Airbnb try ‘featured tweets’ Earlier this summer, Twitter started beta testing a new feature…
Browsing: Customer Service
5 Brands That Are Crushing the Twitter Marketing Game in 2016
Over the past few years, we’ve seen excitement build around shiny new social platforms such…
How to strengthen your mobile customer service and avoid losing customers
You are in a foreign country, getting ready to check out of your hotel and…
Why Bots Are Becoming Brands’ Best Friend
All over the Internet, bots are being heralded as the new apps. CNN, 1-800-FLOWERS, Hewlett-Packard,…
10 Ways To Deliver Better Social Media Customer Service
Customer service has evolved from the telephone to Twitter TWTR +2.02%, from faxing to email to Facebook FB -0.83%,…
Keeping up with the rapidly changing digital landscape
Customer Experience monitoring is nothing new, but the ways and depth by which we can…
How a decade of Twitter schooled brands in immediate customer service
As Twitter clocks up its first decade, some brands are looking for more sophistication in…