Total-experience is the new CX: twelve trends transforming customer service
The customer service landscape is rapidly changing as an AI-driven revolution redefines how brands do…
Browsing: Micro Moments
Brands as entertainers
10 Marketing Trends to Watch in the Second Half of 2021 As companies prepare for…
When is the best time to post on social media?
Exactly when is the best time to post on social media and your website? It’s…
Trends in Digital Marketing 2019
With another year gone, head full of New Year’s resolutions, coming back to work you…
Are Marketers Missing Opportunities to Seize Consumer Micro-Moments?
We search the Web every day for things we need, things we want—tutorials, inspiration—and endless…
How startups can leverage location-based marketing to woo millennials
Here’s the thing about millennials. By 2030, there will be 78 million millennials in the…
Engage consumers in micro-moments with relevance, visibility
Consumers’ attachment to their smartphones presents a key opportunity for brands if they know how to…
Brandspeak: Building Brand Affinity Through Intent-Based Marketing
Marketers are laser-focused on connecting with potential customers at critical decision-making moments. The trouble is,…
Marketers and their micro engagements
Fleeting micro engagements rise as mobile further crunches time Marketers continue to shrink their mobile…